Salesforce is rolling out new AI capabilities across its platforms

Salesforce unveiled generative AI capabilities for its Sales Cloud and Service Cloud at World Tour London: AI Day.

Sales GPT will embed generative AI into the sales workflow to automatically generate customer emails, call summaries, and account research. Service GPT will auto-generate service responses and summarize customer interactions for service teams. The new Einstein GPT system, which powers Sales GPT and Service GPT, is designed to provide trusted, open ecosystem-based generative AI based on proprietary real-time data. Salesforce’s AI capabilities are designed to increase productivity and streamline sales and service processes. All AI services are scheduled for release in 2023.

Support our independent, free-access reporting. Any contribution helps and secures our future. Support now:

Online journalist Matthias is the co-founder and publisher of THE DECODER. He believes that artificial intelligence will fundamentally change the relationship between humans and computers.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top